Our policy lasts 15 days. If 15 days have passed since your purchase, we can offer you a partial refund or exchange.
*Please note: We do not issue refunds for the following:
- Theft of package from home address
- Customer entering wrong address
To be eligible for a return, the items need to be in the same condition that you received it.
If you wish to return your items, please contact us at email@example.com and we will provide you return label.
There are certain situations where only partial refunds are granted:
Any item that is returned more than 15 days after delivery
Once your returned item is received and inspected by us, we will send you an email to confirm the full refund of your order.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We replace items if they are defective or damaged.
If you wish to change your size, we offer free exchanges. Send us an email at email@example.com
If you do not wish to use the return label, you will be responsible for paying for your own shipping costs for returning your item. This includes the cost for the shipping label for original payment refunds. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that we won't be able to accept any returns if the package is a box. Please use the delivery bag or the bag you got from DHL to ship your returns. All returns must be in a bag. Thank you for understanding.