WHAT CURRENCY ARE YOUR PRICES IN?
All prices listed are in USD. We do have a currency converter for your convenience.
WHAT IS THE DIFFERENCE BETWEEN EUROPEAN AND US SIZING?
For clothing, they are similar. Please refer to the product pictures - in the description, it shows the height and weight of the model with the clothing size being worn.
DO I HAVE TO PAY FOR SHIPPING? :(
Yes, our shipping is very reasonable and it is less than what we actually pay for shipping
We offer FREE Express Shipping on orders over $99* :)
*Unless our current promotion is free shipping on all orders, then you can have free shipping regardless of order volume.
HOW IS SHIPPING CALCULATED?
Shipping is priced by WEIGHT and Country we ship all products by Express Shipping.
WHAT METHOD OF SHIPMENT IS USED?
We ship orders out with EXPRESS Shipping from either UPS, USPS or DHL. Other carriers may be used to keep cost low if the expected delivery time is similar.
WHEN DO YOU SHIP OUT ORDERS?
We ship out orders within 48 hours. Your order will be most likely shipped out the same day it is placed.
HOW FAST CAN I RECEIVE MY ORDER?
We are fulfilling all of the orders within 48h with DHL & UPS Express & DPD
EUROPE: 1-3 working days
GERMANY: 2-3 working days
NORTH AMERICA: 1-3 working days
GULF REGION: 3-5 working days
REST OF THE WORLD: 1-5 working days
Please note we cannot take responsibility for items delayed by holidays.
HOW CAN I TRACK MY ORDER?
We are working on providing tracking information automatically. Please request your tracking information by emailing firstname.lastname@example.org for your tracking information.
WHAT IF I AM NOT HAPPY WITH THE PRODUCTS AFTER I HAVE RECEIVED THEM? RETURNS?
We offer FREE Return Labels and full refunds for returned items within 15 days of receipt. Simply email email@example.com and we will help you from there.
For our full return/exchange policy, visit
MY ORDER IS TAKING LONGER THAN THE ESTIMATED TIME. WHY IS THAT?
There can sometimes be delays in order time due to customs clearance, logistics hold-ups, holiday season, and other factors. Please understand that we cannot always control this. Delays can sometimes happen due to these things, so we ask that you remain patient and refer to the tracking provided for any updates.
IS MY PAYMENT SECURED?
Your payment will be 100% secure. We only accept payments through major companies:
Visa, MasterCard, American Express, Discover, JCB, Diners Club, and PayPal
Our website is backed by Shopify, one of the leading platforms in ecommerce, and our domain is secured by SSL Encryption. All your information is safe and will NOT be shared with any 3rd party.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please e-mail us as soon as possible if you wish to change or cancel your order. Orders MUST be cancelled the same day they are made or it will be processed. Once the item has been processed, we are not able to make any changes or cancellations to your order. Please note that it is your responsibility to use the correct address. We do not offer refunds for incorrect address on the customer side.
HAVE A QUESTION?
Email us at firstname.lastname@example.org